Day Return Policy

If you change your mind about an item, you have (30) days from receiving your order to return the item(s) back to our warehouse. The customer is responsible for the outbound and return shipping costs. The customer is also responsible for arranging any return shipments. 

  • All items must be returned in their original condition and packaging within 45 days of receipt of shipment.
  • Only unassembled, uninstalled items are eligible for return.
  • We do not accept returns on custom, made to order, open box, or modified products. They are FINAL SALE, NO EXCEPTIONS.
  • Parts and accessories cannot be returned or exchanged. NO EXCEPTIONS. This includes the following but is not limited to: medallions, remotes, down rods, crystal prisms, and other miscellaneous pieces.
  • The buyer will be responsible to cover all return shipping costs, unless an item is received damaged or there was some error on our part.
  • Returns are not accepted on any orders processed with a store credit.
  • A refund will be issued to the original method of payment within 14 days of receipt of merchandise, less a manufacturers restocking fee of 15% and the cost of outbound shipping.
  • Please note that refunds will not be issued until we are in receipt of the returned product.

Requesting A Return:

  • Please address all return requests via email to: info@lightingmust.com.
  • If eligible, return orders will be issued an RMA number by Customer Service via email.
  • All return packages must include the provided Return Merchandise Authorization number (RMA) on the return shipping label.
  • Please be aware that any returns without an RMA number may be delayed and/or not accepted.

Return Shipping Process:

  • Include all original packing materials, manuals, and accessories with the product to avoid additional deductions from your credit card. It is recommended to return products in an outer protective box to ensure protection of original packaging materials.
  • We are NOT liable for any packages that are lost in transit. In addition, we suggest that you provide us with a tracking number for your return package(s).
  • You are responsible for all freight charges and duties/taxes for applicable out-of-country residents shipping into the US.

Damage Policy:

We stand behind the quality of products we sell. All items are shipped to you in secure packaging to ensure that you receive your purchase in perfect condition. However, sometimes damage does unfortunately occur in shipping. With that said, we request that you inspect your merchandise immediately upon receipt.

  • In the unlikely event that you find an issue with your item, please notify us within 7 days of receipt of merchandise.
  • We will replace either the damaged parts or complete item at no cost to you.
  • In order to process your claim as efficiently as possible, we ask that you send us a photo of any damages/defects to your merchandise.

There is a one year limited warranty on products.